Frequently Asked Questions
Everything you need to know about our products and services
Are Mersi Cosmetics products vegan and cruelty-free?
Yes, all of our products are 100% vegan and we never test on animals. We are committed to ethical beauty standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your nail polishes breathable and Halal certified?
Yes, our signature nail polish formula is water-permeable, breathable, and Halal certified, allowing for a healthier manicure experience.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we will do our best to accommodate changes if you contact us within 1 hour of placing your order.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.